Improving Student Attendance

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Jason Svoboda

The Bird Level
Administrator
Let's get winning out of the way first, since we know that is likely the biggest single factor in student attendance. I still contest, however, that you can create a culture and atmosphere that can thrive even in tough times. With the plethora of entertainment options out there, you've got to find a way to get folks behind your programs and get them in the seats. Since I'm simply looking at getting students involved, I'm going to look at two things: developing a sense of ownership among students and developing and promoting a brand, in this case a thriving student booster group.

1) Developing A Sense of Ownership

One of the most overlooked factors is also one of the easiest to fix in my opinion. In terms of what I mean by ownership, I'm talking about building a bond between the basketball (or any sports) team and the general student population. This bond makes them feel more connected to the program. Right now, I'd imagine typical student-athlete interactions are minimal as most athletes live with other athletes, eat with other athletes and party with other athletes. If they're spending all of their time with each other, how do you expect students to identify with people that really have no clue about?

Make It Personal - Assemble a group of several players along with Coach and have them visit individual student organizations such as fraternities and sororities as well as making rounds within the residence halls during RA floor meetings. You can spend 5-10 minutes selling the program and then another 5-10 minutes answering any questions the groups may have. Ask students to get out to the games, get loud and provide support.

Encourage players to join student organizations - Obviously there is going to be a big disconnect between the students and athletes is they never encounter each other around campus -- and no, classes don't count. I fully believe players should be involved in Greek letter organizations, educational clubs and they should be members of the student fan group attending other athletic program sporting events, rubbing elbows with fellow students.

I'm sure you could come up with many more ideas on how to further mix the athletes into the general student population and get more interactions. The same goes for the coaches, too. Maybe there could be some sort of on-campus "Coaches Show" every couple weeks where the coach could meet in a Dede and give a brief state of the union address, some basketball education (explain an offensive set we run, etc) and then take some questions from the students that show up. You could also have a player or two there to get involved.

2) Developing and Promoting The Brand

When I was at State, we had the Sycamore Psychos. However, without it being developed by the University, it fizzled. I've heard there have been several other reiterations of similar student groups, with different names and all have suffered a similar fate. No stability. No loyalty. No tradition. First off, this program needs to be owned by a marketing employee within the athletics department. If they don't have someone, hire them. Without a stabilizing force, student organizations always seem to slowly rot away -- it's why fraternities and sororities have multiple alumnus and campus advisors -- to keep them alive, active and focused.

The initial development of a student fan group should strive to include as many folks as possible and like I mentioned above, try to make it personal. The group advisor should follow the idea provided in the make it personal section above and recruit 15-20 students to serve on the group's advisory committee. That group should brainstorm and come up with initial group names and then take it to the general student population to get a vote. Once they have a name, brainstorm again to come up with an official student shirt and follow suit to let the students vote. When people graduate or leave the advisory committee, replace them so the organization doesn't tail off.

Student Loyalty Program

Once you have your group, it is time to mobilize student and get them to the games. One of the ways to build a brand and increase brand loyalty is through a rewards program. I have a cousin of mine that goes to the University of Texas and they have a rewards program called the Texas Varsity Rewards. The gist is just like any rewards program, you attend a game, you get points for doing so. Attend enough games and you can get swag, win stuff at games, as well as other bigger giveaways. I did a quick web search to see what my cousin was talking about and it actually looks like quite a few other colleges and universities are doing similar programs.

- Texas: http://www.texassports.com/ot/varsity-rewards.html
- Texas Tech: http://www.texastech.com/marketing/raider-rewards-prizes.html
- Colgate: http://www.gocolgateraiders.com/sports/2008/1/23/RowdyRaiders.aspx?
- Oklahoma State: http://www.okstate.com/orangerewards/okst-orangerewards.html
- Miami (OH): http://www.muredhawks.com/ot/redalert-rewards.html

Those are just a few that popped up when I Googled. Obviously, the more appealing you make the program and rewards, the bigger buzz surrounding the program. The sky is the limit if the marketing and promotions people work hard at soliciting giveaway items and think outside the box in terms of the school swap or experiences (Texas Tech's experiences are pretty damn cool) they can come up with to give away.

One of the reasons I think this can work is because the student only has one outlay: their time in exchange for tangible goods/experiences. I was a poor college student once and I would have loved getting a Sycamore hoodie, a free Bally pizza coupon or the ability to take BP with the Sycamores baseball team.

Outside of internal things that you do for the students, the single biggest thing that can be done is to schedule rival or big name opponents. I know some folks won't trip to Indiana State, but if you can get a Purdue, Butler or other bigger Indiana school to come to campus, you do it. Getting Ball State back on the schedule is a good thing -- those games I attended always seem to be better attended compared to a game against Drake, for instance.

In addition, try to get a high major squad that may not have the ability to snub thier noses at State and need what they may look at as a gimme game -- maybe a middle tier ACC or Big East team. I know there are a helluva lot of factors that go into scheduling and that isn't my area of expertise, but I think that could also draw student interest. I think the players would like this, too, and it would be a good thing for recruiting.
 

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Alright, I had mentioned I hit on a couple things awhile back, so I found the post I had originally made. In addition to what I hit above, I'm gonna add another thing that I think could go a long way in keeping students coming back.

Student Stadium Seating Reconfiguration

As it sits now, students are allowed to sit behind the baskets and then overflow is shoved into Sections 109-112. I've said it before and I'll say it again... why do you treat your most important demographic so poorly? If you want students to show up, give them good seats, an incentive to keep coming back. If you want students to be occasional spectators, this setup is fine. If you want to develop an intense school spirit and want students participating and providing a true home court advantage, they need to be closer to the floor. This isn't reserved for big schools, either. Mid-majors like Gonzaga have students sitting lower level right behind the courtside seats.

Just throwing something out there, why couldn't sections 103-106 be converted into student seating with the current primo student seating used as overflow. Most of these seats are empty as it is and existing ticket holders could be packed into the other side and the empty seats there. Start fostering a culture of being loud and rowdy and turn the games into a real event -- now just the Sycamores playing and if I go, I get shoved almost into the upper deck. Turn the 109-112 seating back into general admission seating.

Seating Chart: http://www.gosycamores.com//pdf2/82420.pdf?DB_OEM_ID=15200
 
So your suggestion if i am correct is to give the students ( who pay nothing ) the entire west side of the lower level? as well as use the area that students in the past chose ? when you have students where only about 50 come to a game your suggestion is to replace the paying varsity club donors and move them somewhere else. I dont really understand the thinking here .
 
So your suggestion if i am correct is to give the students ( who pay nothing ) the entire west side of the lower level? as well as use the area that students in the past chose ? when you have students where only about 50 come to a game your suggestion is to replace the paying varsity club donors and move them somewhere else. I dont really understand the thinking here .
This is a misnomer. The students DO pay. If I'm not mistaken, every student pays a fee that entitles them to tickets to all athletics events. I thought the same think until Sackalot pointed this out to me and why it's even a bigger shame that students don't take advantage of something they've essentially paid for.
 
You can look at it like that but the value of that ticket going to a student who pays what $50.00 a year to attend ALL athletic events or the cost of the season ticket holder who is going to continue to buy that seat and donate to the varsity club etc. If you piss on the Non-student fans and tell them its raining soon you lose your fan base that is loyal
 

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OK still whats more valuable for those particular seats . I could understand a section behind the opposing teams bench to make it hard on them but not the entire west side of the lower bowl
 
I honestly don't think it really matters where you put the students at. They will show up or not show up no matter where the seating is.
 
When I was in school, we actually moved from the area behind the visitor's bench (in the corner) to the end that the students are currently in. We felt that it was a positive move, as it allowed for more lower bowl seats for students, and gave us an opportunity to be more involved in the game, since our seats were actually closer to the court. Plus, you could throw giant cardboard airplanes into the opposing team's huddle...:rolleyes:

Before moving the students back to the side, which isn't really economically feasible (I would think), I would get rid of the risers on the north end and put the old movable stands back up, completing the lower bowl on the north end. Then, you have one, unified student section, rather than a split group of "uppers" and "lowers." (And I'm not talking about dentures...:D )
 
OK still whats more valuable for those particular seats . I could understand a section behind the opposing teams bench to make it hard on them but not the entire west side of the lower bowl
It wouldn't be the entire west side of the lower bowl. I just used that as an example, but they need to be baseline to baseline like pretty much every other school has it. You'd still have the primo tickets in the courtside seats, then lower II and then students on top of it.

Additionally, lower level seats are $164 with no varsity club donation required. I believe sycamores28 is right in that the fee is $200 per year. Granted that covers all sports, but the bottom line is the students, which should be the lifeblood of this institution, are treated like second-rate citizens.
 
When I was in school, we actually moved from the area behind the visitor's bench (in the corner) to the end that the students are currently in. We felt that it was a positive move, as it allowed for more lower bowl seats for students, and gave us an opportunity to be more involved in the game, since our seats were actually closer to the court. Plus, you could throw giant cardboard airplanes into the opposing team's huddle...:rolleyes:

Before moving the students back to the side, which isn't really economically feasible (I would think), I would get rid of the risers on the north end and put the old movable stands back up, completing the lower bowl on the north end. Then, you have one, unified student section, rather than a split group of "uppers" and "lowers." (And I'm not talking about dentures...:D )

I agree, get rid of the risers that make Hulman Center look like a 2nd class facility. The old complete bowl look was far superior. Whose idea was this anyway?
 

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my opinion is that seating has nothing to do with students not showing up for games. as dumb as it is, students want to be able to have a beer at a game. right now, hulman center doesnt allow for that. all that it offers is basketball. until hulman center can be a true game atmosphere place where different people can (1) come to just watch game (2) come to socialize with friends and watch the game occasionaly and (3) just come because they know a large group of students will be there it wont ever be the same. hulman center has to offer aspects to each of these groups before a good 500-1000 students will be attending a game on a consistennt basis
 
It wouldn't be the entire west side of the lower bowl. I just used that as an example, but they need to be baseline to baseline like pretty much every other school has it. You'd still have the primo tickets in the courtside seats, then lower II and then students on top of it.

Additionally, lower level seats are $164 with no varsity club donation required. I believe sycamores28 is right in that the fee is $200 per year. Granted that covers all sports, but the bottom line is the students, which should be the lifeblood of this institution, are treated like second-rate citizens.
The sections that require no donation if i am not mistaken is in the grey seats which is the corners of the court .
 
13,000+ students pay, as I understand it $200 per year in a student fee for athletics. That is approx. $2.6 million. They are paying customers. I am not saying that their seats should be moved, necessarily. But I have to agree with Boda on this one in terms of them being treated poorly and not appriciated. Also, you have to look at the entire situation rather than just the seating. I think alumni and season ticket holders are very, very important and should be treated as the lifeblood of the basketball program! But, I also think that if the students, who are paying customers, are not treated as important, then you lose the development opportunity to get them to come back and become season ticket holders as alums.
 
I am not saying they are not important but I can tell you this if they decided to move me from the seats i have been sitting in for a very long time so they could open up seats for the students to leave empty i would not go back either
 
I understand that...I don't think they should necessarily move anyone at all. I just think they need to reevaluate the seating and see if there are better options or alternatives.
 

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It wouldn't be the entire west side of the lower bowl. I just used that as an example, but they need to be baseline to baseline like pretty much every other school has it. You'd still have the primo tickets in the courtside seats, then lower II and then students on top of it.

Additionally, lower level seats are $164 with no varsity club donation required. I believe sycamores28 is right in that the fee is $200 per year. Granted that covers all sports, but the bottom line is the students, which should be the lifeblood of this institution, are treated like second-rate citizens.

Baseline to baseline? Hell, they can barely fill the front row where they are now. I don't think the current fan base would like this move at all. If we had students who actually showed up my feelings would be different. I say keep them where they are. I really don't see how students are treated like 2nd rate citizens. The ticket holders who are harrassed by Hulman Center ushers are the ones who are treated poorly.
 
This is a misnomer. The students DO pay. If I'm not mistaken, every student pays a fee that entitles them to tickets to all athletics events. I thought the same think until Sackalot pointed this out to me and why it's even a bigger shame that students don't take advantage of something they've essentially paid for.

To my knowledge, there is no fee charged to students for athletic events.

In-state tuition
Out of state tuition
Rec Center Fee $100
Distance Course Fee

There used to be a Technology fee, but that's been rolled into tuition as well..
 
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To my knowledge, there is no fee charged to students for athletic events.

In-state tuition
Out of state tuition
Rec Center Fee $100
Distance Course Fee

There used to be a Technology fee, but that's been rolled into tuition as well..

Have to agree with 11 --

http://www.indstate.edu/admissions/fee_info/in-state.htm#fees

I've asked several times (so I'll continue to ask); how many MBB season ticket are sold?

Does that number exceed the number of seats in 'Courtside,' 'Floors I and II,' and Sections 104,105, 116, 117? (Arguably the best seats in the HC)

I don't care how much a person pays upfront or via a student fee; the lower bowl should be FULL before ANYONE is directed to the upperbowl.

Does State 'allow' season tickets holders to move around OR do they keep their seats and 'upgrade' annually?
 
Have to agree with 11 --

http://www.indstate.edu/admissions/fee_info/in-state.htm#fees
I've asked several times (so I'll continue to ask); how many MBB season ticket are sold?
Does that number exceed the number of seats in 'Courtside,' 'Floors I and II,' and Sections 104,105, 116, 117? (Arguably the best seats in the HC)
I don't care how much a person pays upfront or via a student fee; the lower bowl should be FULL before ANYONE is directed to the upperbowl.
Does State 'allow' season tickets holders to move around OR do they keep their seats and 'upgrade' annually?

Can't answer the season ticket sales.
I do know that ISU does allow you to change seats year-to-year... but not within the year. You have to sit in your reserved seat - ESPECIALLY down low nowadays.

And I know people that have sat in the same seats for over 30 years -- I sit next to about 8 of them.
 
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