ISU Ticket Office Amateur Hour

[Gotta Hav]

I called the ISU Ticket Office yesterday twice, to get ISU ND MBB Tickets.

No answer either time, even though the message said they were open 8 - 5 M - F.

Now to the credit of 812 237 3737, the answering machine does default to a "Lori". And someone did call my cell phone back from the ISU switchboard 812 237 6311....BUT DIDN'T LEAVE A MESSAGE! And how did I know 812 237 6311 was the switchboard? I called that number back after just missing the call.....but again...calling that was just calling a black hole....no one was home to answer..

Anyway, now it's Thursday, and I'm sure there's not a soul there today to answer 812 237 3737 even though yesterday's Ticket Office message said they would be open all week from 8 - 5. And yes, I know its TDay, but I'm betting when I call...the message is not updated....how hard would that be?

Since I live in Fort Wayne, getting ISU ND tickets ordered and mailed to me by Tuesday, may now be impossible.

IF THE ISU TICKET OFFICE SAYS THEY'RE OPEN 8 - 5, THEN BE OPEN 8 - 5. WHEN I CALLED YESTERDAY AT 2:00 AND AGAIN AT 4:00, THEY HAD OBVIOUSLY CUT OUT OF WORK EARLY, AND LEFT NO COVERAGE TO ANSWER THE PHONE FOR TICKET SALES.

SKITTLE US RINKY DINKY DO, WE ARE THE WANNABE'S, THAT CALL OURSELVES ISU!!!

DO YOU THINK THIS HAPPENS AT A MICHIGAN, OR AT A FLORIDA, I BET WHEN YOU CALL CREIGHTONS'S TICKET OFFICE...THEY DAMN WELL ANSWER THE PHONE....MAYBE THAT'S JUST ONE REASON WHY THEY AVERAGE 16,000 PEOPLE A GAME...SOMEONE ANSWERS THEIR PHONE DURING BUSINESS HOURS,WHEN THEY SAY THEY'RE OPEN!!!!!!!!!!!!!

 

[blueblazer]

I ordered mine by phone from ND ticket office four weeks ago, received them in 2 days. ( I requested and received the ISU section near the floor). Very nice people

 

[The Chop]

They aren't alot more personable when you go to the office. Not a happy bunch of people. Too bad some of them don't realize what kind of image they portay.

 

[BlueSycamore]

copied from an earlier thread:

Quote:
Originally Posted by BlueSycamore
Is Cliff back running the HC and "influencing" the ticket office? Need to clean house in there and put some new blood with new attitude in that position.

I believe there was some recent movement in that area.

movement.................really.............?

:swordfight:

 

[Jason Svoboda]

copied from an earlier thread:

Quote:
Originally Posted by BlueSycamore
Is Cliff back running the HC and "influencing" the ticket office? Need to clean house in there and put some new blood with new attitude in that position.

I believe there was some recent movement in that area.

movement.................really.............?

:swordfight:

Yes, I believe I was told Charlie Potts is no longer in charge.

 

[BankShot]

I guess ol' Cliff needed a job...he sure loves the TH public adm trickle-down venue. He was such an impact upon HC hoop development during his prior 25 yr. stint, I can see why RP would want to replace Potts.

If this is true, it's RP's 1st major hiring mistake and may indicate that the TH "political poison" may have finally saturated RP's skin.

 

[BlueSycamore]

Charlie Potts wasn't the problem. They need to take another look.

 

[Callmedoc]

Yeah I am not sure if the person that works in HC is actually Prettyman's job because Potts was also the guy who oversaw the Statesman...he was excellent...

 

[BankShot]

Potts

Responded quickly to resolve the HC Varsity Room carpeting fiasco last year, and seemed open to new ideas. If someone is privy to information on this matter, please fill us in.

Frankly, Lambert's philosophy re: HC management over a 1/4 century since its' inception in '73 stymied Sycamore basketball. Look at the changes SINCE he left as proof.

The only reason that I can see for RP rubbing up against Lambert would be to have a TH government "insider" to help facilitate the ISU Master Plan.:violent:

 

[XTreeXC]

Responded quickly to resolve the HC Varsity Room carpeting fiasco last year, and seemed open to new ideas. If someone is privy to information on this matter, please fill us in.

Frankly, Lambert's philosophy re: HC management over a 1/4 century since its' inception in '73 stymied Sycamore basketball. Look at the changes SINCE he left as proof.

The only reason that I can see for RP rubbing up against Lambert would be to have a TH government "insider" to help facilitate the ISU Master Plan.:violent:

If people have concerns about this and think Ron Prettyman has any say-so in the matter, it might be worth contacting RP directly. I've e-mailed him on a few occasions, and he's always been prompt and detailed with his responses. I'm personally not familiar with the ticket office problems, but if there is something RP can address from his position then I'm sure he'd be willing to take a look at it. Just my two cents.....

 

[Sycamore Proud]

If people have concerns about this and think Ron Prettyman has any say-so in the matter, it might be worth contacting RP directly. I've e-mailed him on a few occasions, and he's always been prompt and detailed with his responses. I'm personally not familiar with the ticket office problems, but if there is something RP can address from his position then I'm sure he'd be willing to take a look at it. Just my two cents.....

I totally agree.

 

[Westbadenboy]

Hello HC -- does anyone have a clue ?

I did get my ISU -- ND tickets in the mail today.

BUT, as usual it took several phone calls, each one talking to someone who had no clue if they had tickets, or when they would be for sale, or how much they cost.
Over the past 8 -- 10 years I've called the HC ticket office numerous times ---- NEVER did the person answering the phone know anything for sure........ typical conversation:

ME "Hi -- I'm calling about tickets to the ISU game vs YOU NAME IT U"

HC "Huhhhh ? I'm not sure about those -- when is that game ?"

ME "In about a week or so"

HC "Let me check .............Hey "Betty" do you know anything about the tickets for a game against -- sir what game did you day ?"

ME "YOU NAME IT U" on "name that date".

HC "Betty .........Betty ............. Can you hold ?"

ME "Sure"

HC: Two minutes and 17 seconds of music, talk (and waiting)

HC: "Betty says she thinks she has the tickets, but doesn't know how much they are -- can you call back ?"

ME "Sure"

THREE DAYS LATER .................

HC "Hello HC Ticket Office"

ME "Do you have the tickets ready to sell for the YOU NAME IT U GAME ?"

HC "Hummmm .........I'm not sure -- let me ask Betty ........"

And on .............and on ............and on.............

:krazy:

 

[Callmedoc]

My freshman year at Indiana State I wanted to buy some tickets for my family to the ISU Butler game... this is what literally happened when I called the ISU ticket office...
"Hi, I am a student here and I dont know if I get any sort of discount for family tickets?"
"No but where do you want tickets?"
"Your best available tickets..."
She goes on to tell me that the best tickets available are way up at the rafters...
"Ok, there's no way your best available seats are rafter rats..."
"well sir those are the only ones you can afford."
I never said what I was willing to pay or what I could afford...

 

[BankShot]

I heard that HC goes thru a federal clearinghouse to conduct BACKGROUND CHECKS on all ticket purchasers, thus the delay...just one of the methods of preserving the "status quo" cultural climate in the 'Haute!

 

[Sackalot]

RP has nothing to do with the running of or whom is hired to run the HC. The HC is a venue operated by the university. RP certainly has some involvement and makes his opinions and thoughts known, but he has nothing to do with it in terms of the administration of the venue.

It is handled out of an entirely different office. Charlie Potts, in my estimation did a good job of rejuvinating HC (with what little money he had available). However, there are still certainly shortfalls the most important of which is the ticket office. It is terrible!!!! Every single person that I have spoken to that has ever called the HC ticket office (including my own mother) has had a terrible experience and has been so frustrated with the entire experience that they have thrown their hands up in the air in discust.

Charlie is no longer in charge and as I understand it he is no longer employed at ISU. I don't know the entire story...but I do know that there was some strange things that occured recently that caused a parting of the minds (so to say).

 

[True Blue]

I also can't stand that they only sell tickets at one place. There should be a ticket office on the North end as well.

 

[Revolution]

RP has nothing to do with the running of or whom is hired to run the HC. The HC is a venue operated by the university. RP certainly has some involvement and makes his opinions and thoughts known, but he has nothing to do with it in terms of the administration of the venue.

It is handled out of an entirely different office. Charlie Potts, in my estimation did a good job of rejuvinating HC (with what little money he had available). However, there are still certainly shortfalls the most important of which is the ticket office. It is terrible!!!! Every single person that I have spoken to that has ever called the HC ticket office (including my own mother) has had a terrible experience and has been so frustrated with the entire experience that they have thrown their hands up in the air in discust.

Charlie is no longer in charge and as I understand it he is no longer employed at ISU. I don't know the entire story...but I do know that there was some strange things that occured recently that caused a parting of the minds (so to say).

So who is in charge now and where do we direct complaints? This issues need to be resolved. Would this be something Dr. Bradley could do something about?

 

[Revolution]

I did get my ISU -- ND tickets in the mail today.

BUT, as usual it took several phone calls, each one talking to someone who had no clue if they had tickets, or when they would be for sale, or how much they cost.
Over the past 8 -- 10 years I've called the HC ticket office numerous times ---- NEVER did the person answering the phone know anything for sure........ typical conversation:

ME "Hi -- I'm calling about tickets to the ISU game vs YOU NAME IT U"

HC "Huhhhh ? I'm not sure about those -- when is that game ?"

ME "In about a week or so"

HC "Let me check .............Hey "Betty" do you know anything about the tickets for a game against -- sir what game did you day ?"

ME "YOU NAME IT U" on "name that date".

HC "Betty .........Betty ............. Can you hold ?"

ME "Sure"

HC: Two minutes and 17 seconds of music, talk (and waiting)

HC: "Betty says she thinks she has the tickets, but doesn't know how much they are -- can you call back ?"

ME "Sure"

THREE DAYS LATER .................

HC "Hello HC Ticket Office"

ME "Do you have the tickets ready to sell for the YOU NAME IT U GAME ?"

HC "Hummmm .........I'm not sure -- let me ask Betty ........"

And on .............and on ............and on.............

:krazy:

LOL!! That's EXACTLY how it goes!!!!!

 

[IndyTreeFan]

I went to the ticket office before the game Saturday to buy my ND tickets, and my dad was buying a single seat because we had family coming to the game and needed an extra. Talk about getting blood out of a turnip! The lady behind the counter didn't seem to want to sell him a lower bowl ticket, and was nasty about it to boot. It shouldn't be difficult for people to buy tickets to our games. And everyone behind the counter should be smiling constantly! It's called customer service. I was actually embarassed for the people working there.

I deal in customer service every day. You've got to make people think you're happy that they're there, even when you don't feel it. Bad experiences will only keep people away. I know we aren't the only ones who have had this problem, as these complaints pop up every year several times. I hope someone reading this can do something to change the culture over there...

 

[Revolution]

I went to the ticket office before the game Saturday to buy my ND tickets, and my dad was buying a single seat because we had family coming to the game and needed an extra. Talk about getting blood out of a turnip! The lady behind the counter didn't seem to want to sell him a lower bowl ticket, and was nasty about it to boot. It shouldn't be difficult for people to buy tickets to our games. And everyone behind the counter should be smiling constantly! It's called customer service. I was actually embarassed for the people working there.

I deal in customer service every day. You've got to make people think you're happy that they're there, even when you don't feel it. Bad experiences will only keep people away. I know we aren't the only ones who have had this problem, as these complaints pop up every year several times. I hope someone reading this can do something to change the culture over there...

This is Dr. Bradley's email address. I'm sure he'd appreciate hearing about this. He would not be happy.

[email protected]